FAQ


Who are Sydney Derby Skates?

Sydney derby skates is a 100% derby girl run on-line shop, for all your derby skates, parts and pads. We have skates, wheels and plenty of parts, pads and helmets. We can also do special orders for anything not shown on the website... We are here to help grow derby in Australia so we have worked out our prices to be as cheap as possible for derby girls. We also have "fresh meat" package deals to save even more cash...

Stock

Our website will only let you purchase items that are in stock, that means we have that item here in our warehouse ready to ship straight to you. Some on-line stores will let you buy a product, take your hard earned cash and then send you an email to tell you that there will be a wait while they order it from the USA, we don't do that... When you order something from Sydney Derby Skates it's on it's way to you straight away! If a product is showing as out of stock just drop us an email and let us know what you need, chances are we can order it in and we have shipments arriving all the time so it might only be a couple of days away!

Shipping

We ship to anywhere in Australia or New Zealand and in most cases can get you what you need in just a few days. Shipping usually costs $10 to $15 for a pair of skates, pads or a helmet to most capital cities in Aus. Shipping costs and options are shown at check out before you finalise your order. All products are shipped either registered post or express post so every item can be tracked and delivery is guaranteed. If you have any questions about shipping for your order just drop us an email at suziephedrine@sydneyderbyskates.com

NZ customs charges and tax

Orders shipped to New Zealand do not incur Australian GST, as soon as you log into the website using an account with an NZ shipping address the GST will be removed from the prices. Please note that large orders may be charged tax by customs when they arrive in NZ, all customs and tax charges are billed straight to the purchaser by NZ customs. From previous experience it looks like tax may be charged on orders over $400 NZD but under this amount may get through without paying tax. For more detailed info check the NZ customs website at www.customs.govt.nz

Warranty

All products are covered by a manufacturers warranty. Warranties cover defects in material and workmanship but not damage from use, neglect or accidents. Labour and shipping costs are not covered by any warranty. In addition, all products come with guarantees that cannot be excluded under the Australian Consumer Law. Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Customers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au

Returns

If you need to return a product for any reason please contact us via email first. Items can only be exchanged if they are unused and in their original packaging. Pads, helmets and skates can be exchanged for a different size if they don't fit but please don't use skates as marked or damaged wheels cannot be exchanged. Please carefully unpack items and keep all packaging until you are sure they are a good fit. Postage charges for items exchanged will be charged to the customer.

GST

All our prices include GST unless you are logged in with a New Zealand account. Orders sent to an address in Australia incur GST, sales to NZ are GST free (although you may be charged tax by NZ customs on larger orders).

What does the hardness rating on wheels mean?

Wheel hardness is determined by using the “A” rating, the higher the number, the harder the wheel. Softer wheels (78A – 85A) are used for outdoor skating as they will roll over and absorb most of the bumps, whereas harder wheels (90A – 101A) are used for indoor skating as this allows the skater to go faster on the smoother surfaces. Softer indoor wheels will also offer a better grip than harder indoor wheels.

Why different size wheels?

Wheels are measured in millimetres (mm) diameter. Small wheels (52mm) are used for rhythm skaters and are better for short distance or sprinting as they offer faster acceleration. Larger wheels (62mm) are used for track skating, jam skating and speed skating as these wheels sustain higher speeds for longer distances with less effort. Although they do have more inertia to overcome when accelerating.

Narrow versus wide wheels?

Narrow wheels are lighter and easier to manoeuvre when skating and allow you to be quicker and more nimble in the pack. They also give you more space when jockeying between skaters. Narrow wheel cons - They have less contact surface which puts more emphasis on the urethane in order to grip and maintain control. Less contact surface, short life expectancy.
Wide wheels provide more grip when cornering, especially at high speeds. They have more stability and longevity. Wide wheel cons - They are more cumbersome and there is a higher risk of getting tripped up while jockeying through the pack

Metal or nylon hubs?

Hubs are much lighter than the urethane that the wheel is made out of, so the larger the hub, the less urethane used and lighter the wheel is overall. Metal (aluminium) hubs are harder than nylon hubs which in turn can make the wheel itself feel harder, so even a softer rated wheel with metal hubs will feel harder. Metal hubs are often preferred over nylon hubs as nylon hubs tend to ”flex” while skating.

What is the difference between bearings?

Each wheel on your skate has 2 bearings (16 in all from both skates) which make the wheels spin. Some bearings have what is called an ABEC rating. This ABEC scale is a system that is used for rating the manufacturing tolerances and gives an idea of the quality of the bearing. The system uses a scale from 1 to 9, with 9 being a bearing with a higher standard of precision. A better quality bearing will feel smoother and faster and allow for more roll on the wheel and hence less effort.

Gift Certificates

To buy a gift certificate for a friend add the value you want ($20, $50 or $100, or a combination of these) to your shopping cart and continue to check out. The value of the gift certificate you have purchased will be held in your Sydney Derby Skates account, shown under your shopping cart. You can then email this to a friend by clicking the "send a gift certificate" link and filling in the details for the recipient. During this process you can enter an email address and an amount to send, and the voucher will be emailed to your friend. They will receive an email with a link back to Sydney Derby Skates where they will be able to spend their voucher on any of our products. You can send a voucher to anyone, even if they don't have an account with Sydney Derby Skates. You can add multiple numbers of each voucher to make up any total value you like. You can also spend any gift voucher balance that's left in your account yourself at a later date if you wish. For security reasons gift vouchers need to be released by our staff before they will appear in your account, this can take up to 24 hours. Please feel free to email us if your gift amount has not appeared and we will endeavour to release it ASAP.

Please note Sydney Derby Skates gift certificates are electronic only, a physical gift certificate will not be sent out. You can print your own copy of the gift certificate product image if you wish to give this to someone.
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